Terms and Conditions
1. Introduction
Welcome to Gleamely.com. These Terms and Conditions outline the rules and guidelines that govern the use of our website and the purchase of our products. By accessing and using our website, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.
We reserve the right to update or modify these terms at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically. Your continued use of our website after any modifications constitutes your acceptance of the updated Terms.
If you do not agree with any part of these Terms and Conditions, you should not proceed with any purchases or use of our services.
2. Company Information
Gleamely is a company specializing in high-quality electric toothbrushes designed to enhance oral hygiene and provide an optimal brushing experience. Our website, Gleamely.com, serves as our primary platform for offering and selling our products.
Our customer service team is available Monday to Friday to assist you with any inquiries, including product information, order status, returns, and warranty claims. We are committed to providing exceptional service and ensuring customer satisfaction.
For any inquiries, you may contact us via email at Contact@gleamely.com.
3. Products and Warranty
3.1 Product Description
We take great care to ensure that all product descriptions, images, and specifications provided on our website are accurate. However, slight variations may occur due to differences in screen displays or manufacturing improvements.
If you have any concerns regarding a product, we encourage you to contact our support team before making a purchase.
3.2 Warranty Coverage
- All Spark electric toothbrushes come with a 2-year warranty, covering manufacturing defects and issues related to normal usage.
- The warranty does not cover damages caused by misuse, accidents, water damage beyond the product’s design specifications, or unauthorized modifications.
- If you encounter an issue with your toothbrush during the warranty period, please contact our support team to initiate a warranty claim. Proof of purchase will be required.
4. Orders and Payments
4.1 Placing an Order
To purchase a product from Gleamely.com, you must provide accurate and complete billing and shipping information. Orders are processed once payment is confirmed.
4.2 Payment Methods
We accept major credit and debit cards, as well as other secure online payment methods, which are displayed during checkout. Payments are securely processed through encrypted transactions to protect your personal information.
4.3 Pricing and Taxes
All prices displayed on our website are in the selected currency and include applicable taxes unless otherwise stated. Prices may be subject to change without prior notice, but changes will not affect confirmed orders.
5. Shipping and Delivery
5.1 Processing Time
Orders are processed as quickly as possible and are typically shipped within the estimated timeframe provided at checkout. Orders placed on weekends or public holidays will be processed on the next business day.
5.2 Delivery Estimates
Delivery times vary depending on your location and selected shipping method. While we make every effort to meet estimated delivery dates, unforeseen circumstances such as customs delays, weather disruptions, or courier issues may impact delivery times.
5.3 Shipping Responsibility
Customers are responsible for providing a correct and complete shipping address. We are not liable for orders that cannot be delivered due to incorrect addresses provided by the customer.
If an order is returned due to an incorrect address or failure to collect the package, additional shipping fees may apply for reshipment.
6. Returns and Refunds
6.1 Return Policy
We strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your Spark electric toothbrush, you may return it within 15 days of delivery, provided that:
- The item is unused and in its original packaging.
- It has not been damaged or modified.
To initiate a return, please contact us at Contact@gleamely.com with your order details and reason for return.
6.2 Refund Process
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued using the same payment method used for the original purchase. Please allow up to 10 business days for the refund to reflect in your account, depending on your bank’s processing time.
6.3 Return Shipping Costs
Return shipping costs are the customer’s responsibility unless the return is due to a defective product or an error on our part. In such cases, we will provide a prepaid return label.
7. Limitation of Liability
Gleamely is not responsible for any indirect, incidental, or consequential damages that may result from the use or misuse of our products. While our Spark electric toothbrushes are designed to enhance oral hygiene, we do not guarantee specific results or medical benefits.
In no event shall Gleamely’s liability exceed the original purchase price of the product.
8. Customer Service and Support
8.1 Availability
Our customer support team is available Monday to Friday to assist you with any questions or concerns.
8.2 Contact Information
You can reach us at Contact@gleamely.com for inquiries related to:
- Order status
- Returns and refunds
- Warranty claims
- Product information
We aim to respond to all inquiries within 24 to 48 hours during business days.
9. Privacy and Data Protection
At Gleamely, we respect your privacy and ensure that your personal information is handled securely. Any data collected, such as your name, email address, and payment details, is used solely for order processing and improving our customer service.
We do not share, sell, or distribute your personal data to third parties, except when necessary to complete your order (e.g., payment processing and shipping providers).
For more details on how we handle your data, please refer to our Privacy Policy.
10. Governing Law and Disputes
These Terms and Conditions are governed by the laws of the country in which Gleamely operates. Any disputes arising from these terms shall be resolved through negotiation, mediation, or legal proceedings in the appropriate jurisdiction.
11. Agreement to Terms
By making a purchase on Gleamely.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions, please contact our support team for clarification.